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Return Policy

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Last updated August 1, 2026

Thank you for your purchase.
We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within fourteen (14) days after acceptance of the delivery. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at support@patchbox.com to obtain an Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

Post2Me – Warehouse Post2ME.hu Szolgaltato Kft.
Attn: Returns
RMA #
Pattantyus Abraham krt. 10
Gödöllő, 2100
Hungary

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

The following items cannot be returned or exchanged:

  • Please note that items are not eligible for return once the seal has been broken or the product has been used.
  • For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Please Note

  • A 20% restocking fee will be charged for all returns.
  • Sale items are FINAL SALE and cannot be returned.
  • For business customers, returns are only possible in accordance with our agreed return policy or other contractual terms. This does not affect any mandatory rights in cases of defective, damaged, or incorrectly delivered goods.

 

If an order is canceled after the order was shipped, or if a customer wishes to return the goods latest fourteen (14) days after acceptance of the delivery, PATCHBOX GmbH grants the customer the following rights:

  • For returns from customers located within the European Union, the customer is responsible to pay and organise the return shipping to the prior defined place provided by PATCHBOX GmbH and agrees to pay a restocking fee. The shipping costs are non-refundable.
  • For returns from customers located outside of the European Union, the customer is responsible to pay and organise the return shipping to the prior defined place provided by PATCHBOX GmbH along with all import costs (customs duties and taxes) and agrees to pay a restocking fee (see Restocking Fee). The shipping costs are non-refundable. In any case, the customer carries the full risk of accidental loss and accidental deterioration during transport.
  • Furthermore, all items must be returned to the seller with a trackable shipping service. If a package does not arrive and it was not sent with a trackable service, PATCHBOX GmbH is not able to cover the customer under this policy. If the returned product is missing parts or accessories upon arrival, the additional fees will be applied by PATCHBOX GmbH to bring the product back to its original specifications.

 

After PATCHBOX GmbH has authorized a return, the customer must dispatch the goods to the specified return location within sixteen (16) days. If this deadline is not met, the return authorization becomes invalid.

Questions

If you have any questions concerning our return policy, please contact us at: support@patchbox.com