PATCHBOX - Simplify IT

Frequently Asked Questions

NGAT
patchbox.one
Setup.exe
/dev/mount
Customer Care
Warranty

NGAT

The PATCHBOX Plus+ is designed for standard network racks and the PATCHBOX 365 for smaller network racks, yet both share the same fundamental benefits.

The PATCHBOX Plus+ has an installation depth of 600mm from the 19″ rails. The PATCHBOX 365 has an installation depth of 365mm from the 19″ rails.

The PATCHBOX Plus+ is available in two variants. The standard version has an extractable cable length of 1.8m which covers up to 30 rack units (RU) from the mid of a 19” component to the mid of another 19” component (RU), the Long Range variant has an extractable cable of 1.8m and a non-retractable over-length of 0,7m. The Long Range variant covers up to 46 RU from mid to mid.

See our Example

The PATCHBOX 365 has a cable length of 0.8m which covers up to 8 RU (from mid to mid), yet because of its smaller unit depth it does not require mounting rails.

There are 3 different cable lengths available:

The PATCHBOX 365 is designed for smaller network racks and has a retractable cable length of 0.8m which covers up to 8 rack units (RU) from mid to mid.

The PATCHBOX Plus+ has an extractable cable length of 1.8m which covers up to 30RU from the mid of a 19″ component to the mid of an other 19″ component (RU).

For longer connections, which should cover more than 30RU, Long Range Cassettes are available. The PATCHBOX Plus+ Long Range Variant has a total cable length of 2.5m which covers up to 46RU. The cable has 1.8m extractable length + 0.7m overlength non-retractable which is hanging out of the cassette when the cable is not patched.

Our portfolio covers Cat.6a (UTP/STP) as well as fiber optic (OS2/OM4) with several connector combinations. Special configurations* for fibre optics are possible.

*minimum order quantity
Standard is LC-LC and LC-SC but we offer a wide range of other combinations* as well. Just send us an inquiry to sales@patchbox.com!

*minimum order quantity

Find all the infos here

Scope of delivery PATCHBOX Plus+:
  • 24x PATCHBOX Plus+ Cassettes with Fluke tested patch cords
  • 1x PATCHBOX Plus+ Frame
  • 2x adjustable Mounting Rails incl. hex nuts
  • 6x PATCHBOX Patchcatch (0RU Cable Management)
  • 2x DIN A5 tear off labels (96 Identification labels)
Scope of delivery PATCHBOX 365:
  • 24x PATCHBOX 365 Cassettes with Fluke tested patch cords
  • 1x PATCHBOX 365 Frame
  • 6x PATCHBOX Patchcatch (0RU Cable Management)
  • 2x DIN A5 tear off labels (96 Identification labels)
  • 2x /dev/mount

Yes, the PATCHBOX 365 Cassettes can be used in combination with a PATCHBOX Plus+ Frame. However, the PATCHBOX Plus+ Cassettes shall not be used with a PATCHBOX 365 Frame due to the missing mounting rails to support the extra weight of the longer Cassettes.

Both the PATCHBOX Plus+ and PATCHBOX 365 have been tested 300+ pulling cycles without any compromises in performance.

Yes, both the PATCHBOX Plus+ and PATCHBOX 365 are PoE compatible. While our STP cables are able of PoE (802.3af), our UTP version offers PoE++ (Type 3, 802.3bt).

Our Cat. 6a UTP and Cat. 6a STP network cables provide a data rate of 10GBit/s, while our fiber optic cables provide a data rate of 40 and 100 Gigabit.

Yes, we offer a 5 year manufacturer warranty on the PATCHBOX Plus+ and PATCHBOX 365. This warranty also applies to the cables.

We often get this question from customers, who have not installed the PATCHBOX in their rack yet. The retraction of the PATCHBOX cables works in a way, which helps to improve IT workflows. The cable has only little tension on it so you can work with one hand rather than with two. After few patches you will get a feeling on which cable length you need to pull out for accurate patching. As soon as you have finished patching and have reached the perfect length of your cable, put on the cable brake and you are ready to go – now the cable is fixed without any tension. If you would like to get the cable pulled back fast into the cassette completely, pull the cable out on both sides equally, lose it afterwards and it gets retracted back easily.

You might have activated the cable stopper on the front of the cassette. Pull it out of the cassette until you feel it snap in. This releases the cable stopper and allows the patch cord to move freely. If you would like to get the cable pulled back fast into the cassette completely, pull the cable out on both sides equally, lose it afterwards and it gets retracted back easily.

See PATCHBOX in action

patchbox.one

We offer 3 different cable lengths: 0,8m / 2.6ft for 8 rack units; 1,8m / 6ft for 30 rack units and 2,5m / 82.ft* for 46 rack units (*1,8m / 6ft retractable, 0,7m / 2.3ft non-retractable).
Our cables are tested to ISO/IEC 11801 Ea Class and ANSI/EIA/TIA-568 Cat 6A Channel standards and are also RoHS compliant.
Yes, our cables are RoHS-compliant.

Due to the short distances covered, you do not have to worry about crosstalk or next. Our Cat.6a cables comply with industry standards to ensure optimal network performance and reliable data transmission. Click here to find out more.

Yes, they are. You can find the result in our blog post.

Yes, they are. Follow this link to find out more and to see the inside of the cable.

The bandwidth of our Cat.6a cables is 500MHz (up to 550) with a max. transmission rate of 10Gbps. While our OS2 and OM4 cables can reach 100 Gbps.
Yes, our STP cable is capable of PoE, our UTP cable is capable of PoE++ Type 3 (802.3bt).
The patchbox.one has been tested 300+ pulling cycles without any compromises in performance.
Yes, we offer a 10-year manufacturer’s warranty on the patchbox.one. This warranty also applies to the cables, the Frame and the Cassettes and its system within it.
Yes, they are. No matter if you purchased a pre-configured patchbox.one or a Cassette and a Frame as single products – they are all covered by a 10-year manufacturer’s warranty.

While we can not offer other connectors for our Cat.6a cables, we do offer further connectors for our Fiber Optic cables on request. Click here to request a connector type.

A broken cable is way less likely to occur with the patchbox.one as there is less tension on the cable and the port compared to conventional cabling. The cables are covered by a 10-year manufacturer’s warranty. If they break within these ten years, your cable cassette will be replaced. Replacing a broken cable in the rack is very easy – simply take out the cassette, slide in the new cassette and patch the cable.
No, a broken cable within the cassette can not be replaced, as the mechanism inside would fall apart. Opening a cassette will void the warranty.
The patchbox.one comes in two different sizes: one for 8RU with an installation depth of 365mm/14.37” and our 30RU and 46RU with an installation depth of 600mm/23.62″.
Yes, you can. Our 8RU version of the patchbox.one can be mounted on a 2-Post rack with our /dev/mount. Due to its higher weight the 30RU and 46RU versions require to be installed with mounting rails.

Setup.exe

The Setup.exe fits all 19″ rails with squared and round holes. It comes with an adapter that can be easily replaced. The Setup.exe can also be configured to fit 19″ rails with different rail thicknesses. Find out more in our Hep Center.
The recommended maximum load-bearing capacity is 50kg/110lbs.
Yes, we offer a lifetime manufacturer’s warranty on the Setup.exe.

/dev/mount

The recommended maximum load-bearing capacity is 15kg (33lbs).

As of now the actual version of the /dev/mount is only available in a 1 rack unit (RU) variant.

Please do NOT use tools to fasten the /dev/mount. Hand-tightening the HEX-nuts is fully sufficient. Tightening the HEX-nuts with tools may bend your equipment and 19″ rail!

They are not neccessary as we recommend hand-tightening only which will not scratch your components. (But saves you a step in your workflow)

Customer Care

Our multilingual Sales department will gladly help you with your questions, requests and projects. Feel free to send us an email to sales@patchbox.com
As long as you provide us with the correct VAT number of the company receiving the shipment, we can deliver the order to another country. For example, if a shipment is being delivered to Germany, a German VAT number must be provided regardless of the billing address or your destination.
If you’re located in the UK and interested in buying our products from our webshop, that’s fantastic! To expedite the customs process and ensure a swift delivery of your order, we kindly request that you provide us with your EORI number before your purchase. In case you also require our EORI number, it is ATEOS1000069146. It’s important to note that there might be applicable import fees. For any additional inquiries concerning this matter, please don’t hesitate to reach out to us at shipping@patchbox.com
While we do offer different connector types for Fiber Optic Cables, we, unfortunately, can not offer different cable types or categories. For other special configuration requests, please get in touch with our sales department at sales@patchbox.com
Yes, our Regional Sales Managers can gladly show you the product. Please write us an email to sales@patchbox.com.
Unfortunately, we do not offer demo kits, but some of our partners do. To request a demo kit, please write an email to sales@patchbox.com.

Billing, Delivery & Warranty

The PATCHBOX GmbH headquarters is in Vienna, Austria. But we do ship out from different warehouses (Austria, Hungary or Germany). Depending on from which warehouse we send out your order, the correct VAT number is taken for the invoicing process.
The delivery time is stated on the order confirmation on the second page, left, below the terms and conditions.
Yes, that is possible. Please let us know as soon as possible otherwise your order might already be on the way.
To start a warranty process, please write an email to sales@patchbox.com with your SO number and tell us about the problem.

Support

Help Center

We show you step by step how to use our products correctly and also give you valuable tips and tricks to make your life easier!

Get help

FAQs

We leave no question unanswered! Take a look at our Frequently Asked Questions and let us resolve your concerns.

Learn more

Customer Support

Do you need help? Don't worry, we are here for you and will try to answer your support request within the next 24 hours.

Get in touch