Welcome to our FAQ
If you don't find your answer please contact us
PAYMENT
What payment options do i have?
You can pay easily per PayPal, Mastercard, Visa, Bank Transfer and even Invoice (please read additional info on Bank Transfer and Invoice further down in this section).
Can I pay with invoice?
If you are required to pay per invoice due to company regulations or projects, please inquire and we will guide you through the process. Please understand that on your first purchase we have to run several checks beforehand which can take from 1-5 working days for approval.
Can i pay via bank transfer?
Yes! Simply proceed with the checkout process and choose “Request for Quotation” on the payment page. You then will receive an email with a PDF quotation on basis of which you should transfer the money to our bank account. As soon as we register the money in our bank account you will receive an order confirmation and we will start processing your order.
Shipping details as well as the invoice will be provided via email once the order is shipped.
When will I receive my invoice?
Invoices will be provided per PDF only to your email address you have provided during the checkout and are sent with the shipping information once your order has been picked up by our delivery partners.
I am a company but there is VAT added to the amount?
Please enter your VAT/TIN number during the checkout process, and no VAT will be added to the prices.
Shipping
Where do you ship to?
We ship within Europe, the US and Canada. For shipments outside of these regions please contact us.
When will i receive my order?
If you have already received your order confirmation your order will be processed and is shipped within 2-3 working days. A tracking link and your invoice will be sent to your email address once the order has been picked up by our delivery partner.
How do you ship?
Our main partners are DHL, DPD, TNT and DB Schenker on certain circumstances we might fall back on others as well. Small orders are shipped as parcel and larger orders will always be shipped on pallets. Please let us know if you have special requirements i.e. certain times where you can receive pallets.
How much are the shipping costs?
The shipping costs depend on the country and the amount of your order, and will be provided at check out.
Express shipping is available for extra costs.
PATCHBOX® Plus+
Why should i use the PATCHBOX® Plus+ System?
The PATCHBOX® Plus+ System offers a variety of advantages like faster, more organized, documented and many more compared to conventional cabling. It always depends on what you like to archive with the System or what your requirements are so some features might be of greater value for you than others.
We could write about the advantages on and on but it might be most efficient if you just give us a call (+43 1 99 71 960) or drop us an email and we can give you advice on how to get the most out of it for your specific use case.
How does the PATCHBOX® Plus+ work?
The PATCHBOX® Plus+ with its retractable cables, provides the user with the exact cable length needed. No more overly long cables, creating a cabinet full of cable spaghetti. The PATCHBOX® Plus+ is a all-in-one solution, which includes cable management, labeling, mounting rails, and interchangeable patch cord cassettes.
How long are the cables?
In the standard version the cable is 1.7m extractable which covers up to 26 RU. We have
NEW! The PATCHBOX® 365 for smaller racks only has a cable length of 0.8m extractable. You can also use the shorter 365 cassettes with your regular PATCHBOX.
How often can i pull the cable out?
We have tested up to 300 pulling cycles without any compromises in performance.
Is it possible to run PoE on the flat patch cords?
Yes, you can absolutely use it for Power over Ethernet applications like Telephones or Access Points. We recommend a maximum of 15.4W which is standard PoE (IEEE 802.3af).
Isn’t the bending radius on the fibre optic to tight?
We only use bend insensitive
Where do you produce your products?
Our production facilities are in Hungary and we source our materials from Germany, Austria, Hungary and the United Kingdom.
What is the performance of the cables?
Our Cat. 6 UTP and Cat. 6 STP patch cords are tested to ISO 11801 Class E standards and provide you therefore with a speed of 1GBit/s.
My RJ45 connectors were scratched when i received them, has it been used?
All of our patch cords are tested before dispatch. We connect them to a Fluke DSX-5000 and run ISO Class E tests on them to ensure you only get highest quality patch cords.
PATCHBOX® 365
Why should i use the PATCHBOX® 365?
The PATCHBOX® 365 offers a variety of advantages like faster, more organized, documented and many more compared to conventional cabling. It always depends on what you like to archive with the System or what your requirements are so some features might be of greater value for you than others.
We could write about the advantages on and on but it might be most efficient if you just give us a call (+43 1 99 71 960) or drop us an email and we can give you advice on how to get the most out of it for your specific use case.
How does the PATCHBOX® 365 work?
The PATCHBOX® 365 with its retractable cables, provides the user with the exact cable length needed. No more overly long cables, creating a cabinet full of cable spaghetti. The PATCHBOX® 365 is
How long are the cables?
In the standard
How often can i pull the cable out?
We have tested up to 300 pulling cycles without any compromises in performance.
Is it possible to run PoE on the flat patch cords?
Yes, you can absolutely use it for Power over Ethernet applications like Telephones or Access Points. We recommend a maximum of 15.4W which is standard PoE (IEEE 802.3af).
Where do you produce your products?
Our production facilities are in Hungary and we source our materials from Germany, Austria, Hungary
What is the performance of the cables?
Our Cat. 6 UTP and Cat. 6 STP patch cords are tested to ISO 11801 Class E standards and provide you therefore with a speed of 1GBit/s.
My RJ45 connectors were scratched when i received them, has it been used?
All of our patch cords are tested before dispatch. We connect them to a Fluke DSX-5000 and run ISO Class E tests on them to ensure you only get highest quality patch cords.
Is the PATCHBOX® 365 compatible with the PATCHBOX® plus+?
Both products are fully compatible
Setup.exe
How much weight can the Setup.exe carry?
The recommended maximum weight is 15kg but we ran tests with up to 20kg of weight. The Setup.exe itself is capable of much more due to its strong design the weak point here
The Setup.exe is not sitting tight or too loose on the 19” rail.
Please adjust the brackets by loosening the screws on the side using a nut or wrench and adjust them to the thickness of your 19” rails.
My Setup.exe makes squeaking noises.
You can apply a tiny drop of WD40 or something similar to the hinge to get rid of possible noises.