Questions and Answers

Click here to book partner training, product demonstrations and have all your questions answered.

Click here to contact us regarding checking order status. When contacting us, please provide us with your account details (registered Email) and order number (SO-1234). That way, we can help you even faster.

Yes, we ship worldwide.

Once you have received your order confirmation, your order will be processed and shipped within 2-3 working days.

Orders placed on Saturdays, Sundays or public holidays will be processed the next working day.

Once the package has been collected by our logistics partner, you will receive a shipping confirmation with a tracking link and your invoice.

Your order will be shipped either as a package or as a pallet. If your order is shipped as a package, we use the services of well-known logistics providers such as DHL, UPS or TNT. If your order is shipped on a pallet, we regularly use the service of carriers such as DB Schenker or Kühne + Nagel.

Shipping costs depend on the order value. You can determine the shipping costs in the table below.

Order Value €, $, £, CHF	EUR €	USD $	GBP £	CHF
below 250	9.90€	$9.90	£9.90	CHF 9.90
below 750	19.90€	$19.90	£19.90	CHF 29.90
below 1.500	39.90€	$39.90	£34.90	CHF 44.90
below 3.000	59.90€	$59.90	£49.90	CHF 69.90
below 5.000	99.90€	$99.90	£84.90	CHF 114.90
below 10.000	159.90€	$159.90	£139.90	CHF 179.90
above 10.000	Free shipping	Free shipping	Free shipping	Free shipping

You can pay per PayPal, Credit Card, Bank Transfer and by Invoice if required (please read additional information on Bank Transfer and Invoice further down in this section).

If you are required to pay by invoice please contact us on +43 1 99 71 960 between the hours of 9:00am till 5:00pm CET or email mail@patchbox.com.

Yes, simply proceed with the checkout process and select “Pre-payment via Wire Transfer” on the payment page.

You then will receive an email with a PDF quotation on basis of which you should transfer the money to our bank account. As soon as we receive your payment you will receive an order confirmation and we will start processing your order. Shipping details as well as the invoice will be provided via email once the order is shipped.

A digital PDF invoice is emailed to the email address associated with your account once your order has been picked up by our delivery partners.

Our office is open Monday till Friday 9:00am - 5:00pm CET.

The PATCHBOX Plus+ is designed for standard network racks and the PATCHBOX 365 for smaller network racks yet both share the same fundamental benefits.

The PATCHBOX Plus+ has an extractable cable length of 1.7m which covers up to 26 RU. The PATCHBOX 365 has a cable length of 0.8m which covers up to 10 RU yet because of its smaller unit depth it does not require mounting rails.

PATCHBOX Plus+ has an extractable cable length of 1.7m which covers up to 26 RU.

For longer connections, which should cover more than 26 RU, Long Range cassettes are available. These can cover 48 RU and compared to the Patchbox Plus+, they have an over length of one metre which is not retractable (retractable 1.7m + not retractable 1m).

The PATCHBOX 365 designed for smaller network racks has an extractable cable length of 0.8m which covers up to 10 RU.

Yes, you can use the PATCHBOX 365 Cassettes in the PATCHBOX Plus+. However the PATCHBOX Plus+ Cassettes should not be used with the PATCHBOX 365. The PATCHBOX 365 is designed for smaller network racks and does not require mounting rails and therefore can not guarantee stability using the longer PATCHBOX Plus+ Cassettes.

Both the PATCHBOX Plus+ and PATCHBOX 365 have tested 300+ pulling cycles without any compromises in performance.

Yes, both the PATCHBOX Plus+ and PATCHBOX 365 are PoE compatible. We recommend a maximum of 15.4W which is standard PoE (IEEE 802.3af).

We only use bend insensitive fiber optic cables which have bending radiuses of up to 9mm.

Our Cat. 6 UTP and Cat. 6 STP patch cords used in the PATCHBOX Plus+ and PATCHBOX 365 are tested to ISO 11801 Class E standards (Cat.6) and provide a data rate of 1GBit/s.

Yes, we offer a 5 year manufacturer warranty on the PATCHBOX Plus+ and PATCHBOX 365.

The Setup.exe fits all 19" rails with square punched holes. The Setup.exe can also be configured to fit 19" rails with different rail thicknesses. The Setup.exe is not compatible with 19" rails with threaded holes.

The recommended maximum load-bearing capacity is 15kg.

The load-bearing capacity is limited to the maximum weight per rack unit (RU) of the network rack. Please refer to the rack manufacturer for the maximum weight per rack unit (RU).

Please adjust the brackets by loosening the nuts on the side using a wrench and adjust them to the thickness of your 19” rails.

Yes, we offer a lifetime manufacturer warranty on the Setup.exe.

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2. You will then be asked for your company information.

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If you can not remember your password to the PATCHBOX website you will need to click here. On this page you will be asked for your email address, complete the form and click submit. You will then be sent a link to reset your password.

If you can not remember the email address associated with the account you will need to email mail@patchbox.com or call us on +43 1 99 71 960.