the CUSTOMS procedure in 4 simple steps
Your order has been successfully collected by the logistics carrier
The goods are now on its way to the country of destination
Once the goods have arrived in the country of destination, goods must be declared
carrier contacts you
To clear the goods through customs the carrier commissioned by us will contact you
To successfully clear your goods through customs the carrier commissioned by us will contact you with the following options:
Option 1 - Clearance commissioned by Customs Broker
Your chosen customs broker will complete the customs clearance procedure.
In case you do not have a customs broker, we recommend that you carry out the customs clearance procedure with the carrier commissioned by us.
Which delivery conditions apply for this transport?
The delivery conditions for this transport is Delivered at Place (DAP).
DAP means that the seller PATCHBOX GmbH is responsible for arranging the carriage as well as delivering the goods, ready for unloading from the arriving conveyance, at the named place.
The buyer is responsible for import clearance and any applicable local taxes or import duties.
What are the costs for customs clearance?
Customs fees and customs duties are subject to national regulations of the country of destination.
The same applies to the provision of customs clearance services.
Please contact the National Chamber of Commerce for detailed information on procedure and any additional costs that may occur .
What is a Customs Broker?
A Customs Broker is a logistics expert licensed by the local customs authorities. They act as an agent on behalf of an importer / exporter preparing all required documents for customs clearance.